The telecommunications company Altice Dominicana will compensate with 10%, equivalent to three days of free mobile internet service, to its postpaid clients, while the prepaid customers who had a balance when the incident was filed will also be extended for three days. in your recharges.
After thanking the affected customers for their understanding of “unusual service failure during the past week”, Altice Dominicana also announced that it will replenish the balance sheets and packages that expired during the breakdown. “With this we comply with all the regulations required in the Dominican Republic. However, at Altice we assume our commitment to compensate you and reward you for the loyalty you give us, with the following additional benefits, “the company said in a statement.
Similarly, customers with unlimited Pro, Nights, Full and Ultra will receive 20GB of internet with a validity of 30 days, to be applied between April 1 and April 2.
The other open postpaid plans will receive a 1GB bonus to be applied between April 1 and 2.
In the case of prepaid customers and flexible plans, they will receive a bonus of RD $ 200 to call Altice, or 1GB of internet valid for two days, which can be redeemed once, during April, by sending a message to 2202 with the word VOICE for RD $ 200, or DATA for the 1GB bonus.
For Altice Negocios customers, the company announces that it will contact them through its consultant. Last week, Altice reported that its network was impacted by a general incident that affected mobile voice and data services.